totally free wifi (bukan 'steal this wifi')

scenario a:
free wifi in hotel (usually lobby).
scenario b:
free wifi in mcd

ada beza ke? dua-dua free. open pada semua manusia mahupun bot. speed, lebih kurang, manade orang yg sanggup lepak mcd or hotel lobby semata-mata nak download movie or p0rn.

the differences: the customer & the service.

kenapa?
a-service down kat hotel mesti service provider/hotel kena maki even baru 1minit down. time ni la nak tengok support lari-lari pegi reboot AP/server dan sebagainya.

b-service down kat mcd xde pulak orang gi counter or jumpa manager tuk complain. kejap ni wifi down tunggu la ntah bila nak up kan balik.

reasons:
1. hotel guest/customer biasanya orang-orang business. diorang ni educated, bigshot, semua diorang betul;orang lain salah. they stick to the principle 'the customer is al! ways right;and i'm the customer'.

"fuck it!! i just want to send my email!", kata mereka.

2. customer mcd pulak banyak budak-budak, student, guna wifi surfing facebook, IM. diorang xkenal lagi dunia, diorang takut nak bersuara. diorang xtau benda free pun kita boleh complain.

but.. bukan semua macam tu. i do feel they want to shout 'your service suckssss!!!!!' but they dont know whom they should say it to.

"saya cashier je bang", kata orang mcd.

seriously,
to service provider, take care of your service.
to customer, jangan takut complain, know ur rights.

p/s: sapa la yg provide wifi kat mcd bangsar?! network anda down, 8-10 user affected. sila check SLA anda.

Sent with MagicPad.